Operating Systems: MS-DOS, Windows (3.1, 95, NT, 2000), Macintosh OS, Novell NetWare 4, AppleShare IP 5, HP-UX, Unix, Debian Linux, Listserv, Cisco/Adtran IOS.

Software: Microsoft Office Suite, BackupExec, SMS Administrator, PageMaker, formZ, AutoCAD, PhotoShop, Dreamweaver, Fireworks, BBEdit, FrontPage 98/2000, Visual InterDev 6, ClarisWorks/AppleWorks.

Experience:
US LEC , August 2001-Present
Network Operations Technician
Network Operations Technician-monitored customers' T1, T3, and 56K frame connections, dedicated and shared web/mail/ftp servers using network monitors such as Monarch and Netcool, MRTG/RTG packet monitoring graphs and other network tools. When disruptions occurred contacted appropriate staff at customer, employer, telcom companies and upstream providers to locate, troubleshoot and repair causes of disruption. Assisted in troubleshooting by checking connection and operating status of Cisco routers and router interfaces and relaying this info to network support engineers and customers. Also performed troubleshooting of servers and perform repairs such as restarting services, resetting user passwords and clearing disk space by compressing and moving files such as logs.

College of Education, Temple University September 2000-April 2001
Help Desk Consultant/PC Technician
Helped resolve users' hardware/software problems, performed some training/tutoring. Monitored and maintained an AppleShare File Server on an AppleTalk network. Monitored performance of Novell Netware server. Performed installation and troubleshooting of software on Macintosh and Windows 98 workstations.

College of Architecture, Temple University October 1999-August 2000
Assistant Systems Manager
Helped resolve users' hardware/software problems, performed some training/tutoring. Assigned user accounts on NT server, monitored server performance. Recommended hardware/software purchases. Performed installation and troubleshooting of hardware and software on Macintosh and Windows NT workstations.

CIGNA October 1998-July 1999
Customer Support Technician
Used SMS Administrator and other network software to test newly deployed Windows NT networks. Examined routers, servers and workstations and fixed any configuration errors or worked with appropriate technical personnel to have those errors fixed.

College of Education, Temple University September 1997-October 1998
Help Desk Consultant/PC Technician
Helped resolve users' hardware/software problems, performed some training/tutoring. Installed and configured an AppleShare File Server on an AppleTalk network. Configured Macintosh workstations to connect to file server. Performed installation and troubleshooting of software on Macintosh workstations.

College of Engineering, Temple University September 1993-October 1998
Help Desk Consultant/PC Technician
Helped resolve users' hardware/software problems, performed some training/tutoring. Set up and managed user accounts and print queues on a Novell NetWare server and HP-UX Unix system. Monitored server performance, and performed regular backups. Installed and configured Windows 95workstations to work with Novell server. Performed installation and troubleshooting of Windows, DOS and Unix software.

Activities:


List Owner, ClarisWorks/AppleWorks Email List August 1997-Present
Enforced civil behaviour on the list, and resolved listmembers' problems with the mailing list software (Listserv).

Maintaining and updating my personal Web Site at http://www.macnuthome.com. This site on on my own personal Debian Linux server, which is installed, configured and maintained by me. Services installed including web, mail and ftp, with spam and anti-virus filtering.